When SIP trunking makes sense
| Your situation | Good fit for SIP trunks? | Why |
|---|---|---|
| Recent on site phone system on PRI or copper lines | Yes | Keep the system, cut the line costs, gain failover |
| Microsoft Teams with Direct Routing | Yes | SIP trunks are how Direct Routing connects to the phone network |
| Call center platform you run yourself | Yes | Add channels for busy seasons without new circuits |
| Old phone system that is out of support | Maybe | A cloud phone system may cost less than keeping it alive |
| Small office with a few lines | Usually not | A cloud phone system is simpler |
Copper is going away
Many PRIs and business phone lines still run on copper. In January 2026, the FCC approved AT&T’s application to discontinue copper-based service at wire centers in 18 states, Missouri and Kansas among them, starting as early as November 2026, and AT&T plans to retire most of its copper outside California by the end of 2029. Moving to SIP on your own schedule beats moving on the phone company’s.
Get the details right
- Connection. Each call needs steady upload bandwidth. Put voice on a connection with quality of service, or a private line from the SIP provider, and keep a backup. See dedicated internet access and backup internet.
- 911. Federal rules require direct 911 dialing, an alert to someone on site and a dispatchable location for every site.
- Alarm, fax and elevator lines. These often need a separate plan. See POTS line replacement.
- Testing. Inbound, outbound, transfers, voicemail, fax, 911 and failover are tested before the old lines are canceled.
