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Microsoft Teams calling for businesses in Kansas City, St. Joseph and nationwide.

Microsoft Teams Phone

Make and take business calls in the app your team already lives in.

Teams Phone turns Microsoft Teams into your business phone system. The licenses are the easy part. The choices that matter are how your calls connect to the phone network, which carrier provides your numbers and how emergency calling is set up. We compare the options, move your numbers and get every user, room phone and auto attendant working.

  • Calling Plans, Operator Connect and Direct Routing compared
  • Your existing numbers moved for you
  • Desk phones, meeting rooms and 911 set up right

Prefer to talk? Call (816) 366-8848 or send a text.

Compare Teams calling options

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The short answer

How does Microsoft Teams Phone work?

Teams Phone is Microsoft's cloud phone system inside Teams. Each user needs a Teams Phone license, and the business needs a way to connect calls to the public phone network. Microsoft offers four: a Microsoft Calling Plan, Operator Connect through a certified carrier, Teams Phone Mobile through a certified mobile carrier, and Direct Routing through any carrier using a session border controller. You can mix them.

Updated October 25, 2026 by the Daz Communications team

License
Teams Phone Standard lists at $10 per user per month, billed yearly (Microsoft, October 2026)
Phone service
Calling Plan, Operator Connect, Teams Phone Mobile or Direct Routing
Numbers
Keep your existing numbers by porting them into Teams
Works on
Computers, cell phones, desk phones and meeting rooms

What we set up and compare

Everything between buying the license and your first clean call.

  • How calls connect

    Calling Plan, Operator Connect or Direct Routing, compared on price, carrier, features and support for your locations.

  • Number transfers

    Your main lines, direct numbers and toll free numbers moved into Teams on a planned cutover date.

  • Auto attendants and call queues

    Menus, business hours, holiday schedules and queues, built and tested before you go live.

  • Desk and room phones

    Certified Teams desk phones, common area phones and meeting room systems, chosen for how each space is used.

  • Emergency calling

    Emergency addresses for every site and remote worker, so 911 calls route correctly and send the right location.

  • Contact center and recording

    Teams certified contact center, call recording and compliance tools when a basic call queue is not enough.

Compare Teams calling options Free comparison. No obligation.

What Teams Phone costs

Microsoft lists Teams Phone Standard at $10 per user per month on an annual subscription, and it requires a separate Teams license. For users in the US, Microsoft also sells Teams Phone with a Calling Plan at $17 per user per month, which includes 3,000 outbound domestic minutes, and a pay as you go version at $13. These are Microsoft list prices as of October 2026 and they change over time. Carrier pricing for Operator Connect and Direct Routing varies, which is where a comparison pays off.

Teams calling options in detail

Option Numbers and calling from Equipment Support from
Calling Plan Microsoft None Microsoft
Operator Connect A certified carrier you choose None The carrier
Teams Phone Mobile A certified mobile carrier, on your cell phone number None The mobile carrier
Direct Routing Any carrier A certified session border controller, yours or hosted You and your carrier

How a Teams Phone rollout works

  1. Plan. Users, locations, numbers, call flows, devices and emergency addresses.
  2. Choose. The calling option and carrier that fit, with pricing side by side.
  3. Build. Licenses, auto attendants, call queues, voicemail and devices, tested before cutover.
  4. Port. Numbers move on a scheduled date and are tested one by one.
  5. Train and support. Short training for users and admins, and we stay your contact after go live.

Already on Microsoft 365 E5? Teams Phone is included, so you may only need phone service and setup.

Sources

From options to installed, with one point of contact.

  1. Tell us what matters

    Share your locations, budget, current services and what isn't working. The form above or a short call is enough.

  2. Compare side by side

    We pull options from providers that actually serve your address and lay them out in plain English: speed, price, term and fine print.

  3. We handle the rest

    We coordinate ordering, installation and number transfers, then stay your point of contact after go-live.

Teams calling options at a glance Based on Microsoft's published options. Pricing depends on your users, carrier and minutes.
Option Numbers and calls from Extra equipment Best for Our take
Calling Plan Microsoft None Small teams with simple needs Simplest
Operator Connect A Microsoft certified carrier None Most businesses Best balance
Direct Routing Any carrier you choose Session border controller Complex or multi country setups Most flexible

Teams Phone questions

Straight answers. If yours is not here, call or text us.

What licenses do we need for Teams calling?

Each user needs Microsoft Teams plus a Teams Phone license. Microsoft 365 E5 includes Teams Phone. Other plans add it as Teams Phone Standard or as a bundle with a Microsoft Calling Plan. You also need phone service from Microsoft or a carrier, and shared devices such as lobby phones use a Teams Shared Devices license.

Calling Plan, Operator Connect or Direct Routing: which is best?

Calling Plans are the simplest for small teams. Operator Connect lets you pick a certified carrier, with that carrier's pricing, support and calling features, while you still manage everything in the Teams admin center. Direct Routing is for businesses that need a specific carrier, existing phone equipment or complex routing. It requires a session border controller, which can be hosted for you.

How do we move our existing numbers into Teams?

Through a port, the same process used to move numbers between carriers. We collect a recent bill and the account details your current carrier needs, schedule the cutover and test every number. FCC rules require simple ports to be processed in one business day. Larger or complex ports take longer, so we plan the date with room to spare.

Do we need desk phones?

No. Teams calling works on computers and cell phones. Many businesses still use certified desk phones at front desks and in warehouses, conference phones in meeting rooms and headsets for people who are on calls all day.

How does 911 work with Teams?

You set an emergency address for each location, and Teams can detect where a user is calling from on your network. Federal rules require business phone systems to let anyone dial 911 directly and to send a location responders can find. We set this up for every site and for people who work from home.

Can Teams replace our contact center?

For simple call queues, yes. Teams Phone includes auto attendants and call queues. Teams that need advanced routing, wallboards, workforce tools or service across chat and text connect a certified contact center platform to Teams, and we compare those too.

Keep your 816 and 913 numbers

Your local numbers are part of your brand. Whether your office is on the Missouri side with an 816 number, in Johnson County with a 913 number or in St. Joseph, we move them into Teams and make sure every location has the right emergency address. Remote staff across Missouri and Kansas get the same setup.

Daz Communications 2739 Mitchell Ave, Suite 205C Saint Joseph, MO 64507 (816) 366-8848 info@dazcomm.com
Based in St. Joseph and Kansas City, serving Missouri, Kansas and businesses nationwideSt. JosephKansas CityMissouri and KansasNationwide

Related services from Daz Communications

Turn Teams into the phone system your team already knows.

Free comparison of Teams calling options, with your numbers moved for you.

Compare Teams calling Or call (816) 366-8848, or text us

What you get

  • Calling Plan, Operator Connect and Direct Routing compared
  • Number transfers planned and tested
  • Auto attendants, queues and phones set up
  • Emergency calling configured for every site
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