Dedicated internet or business broadband?
| Feature | Dedicated internet access | Business broadband (cable or shared fiber) |
|---|---|---|
| Bandwidth | Reserved for you at all hours | Shared with nearby customers, so it can slow at busy times |
| Upload speed | The same as download | Often lower than download, especially on cable |
| Service level agreement | Uptime and repair targets, with credits when missed | Usually best effort |
| Repair | Business priority, with repair time targets | Standard queue |
| Static IP addresses | Included or available in blocks | Extra cost, limited |
| Contract | Usually 36 months | Month to month or shorter terms |
| Install time | Weeks to months | Days to weeks |
| Price | Higher | Lower |
How we get you the right connection
- Address check. We ask providers which of them can serve your exact building, and whether fiber is already inside (on-net) or would need construction (off-net).
- Sizing. We match bandwidth to your people, apps and growth plans.
- Quotes in writing. Speed, price by term, install date, construction cost, service level agreement, static IP addresses and router options, side by side.
- Order and install. We place the order, keep the provider on schedule and coordinate building access with your landlord and IT team.
- After go live. We stay your contact for repairs, credits and upgrades.
Questions to ask before you sign
- Is fiber already in the building? If not, what is the construction cost and timeline?
- Where does the fiber enter the building, and does our backup use a different path?
- What are the uptime and repair targets, and how do we claim a credit?
- Is the router managed by the provider or by us?
- How many static IP addresses are included?
- Can we raise the speed during the contract without restarting the term?
- What happens if we move?
Order early. If you are moving or opening a location, start the order as soon as you know the address. Fiber that needs construction is the item most likely to delay a move in date.
